USAA recently opened up their eligibility. Originally, USAA was only for officers when it was formed in 1922. Then over last many decades, eligibility was opened up to enlisted people. As of October 2009, as long as you served honorably regardless of when you served or if you retired or separated, you can now be eligible for USAA membership. Any one can get bank products, but the hot items are auto and home insurance, which requires eligibility.
I sat and listened to some calls in the Claims dept yesterday. One guy's homeowner policy was canceled mid term because USAA discovered, and gave this guy PLENTY of time to prove to us otherwise, that he was not eligible. He lied and said he had been in the military. Sad sad sad. Guess who told us that he wasn't in the military? His ex-wife. Why the hell lie about being in the military? Do these same people lie on Veterans Day to Golden Corral to get a free meal? No, because they have to show military ID, which leads me to why don't we make these people prove it?
I took 2 calls today where people wanted to establish eligibility. But of course they start off the phone call saying "I wonder if I can get auto insurance (or homeowners insurance)." I went through the eligibility questions, but something tells me that neither of these guys were really...they lied just to get eligible.
Now, if you are familiar with military discharge, you know that when you leave the military that you get a DD214. So, you're probably saying: What? You all don't ask for DD214s? The answer is No. We have been told that if we suspect that they really aren't eligible, we can ask them for a DD214 to be faxed in. But you do that and these people get ANGRY: "How dare you question me about my military experience?!" 1 thing that I have learned about people is that ALL people eventually hang themselves. If these 2 guys really aren't eligible, we will eventually find out.
Wednesday, January 6, 2010
Back to the "real" world at USAA
Friday is the end of my homeowners training class. My schedule will go back to 930-6 with every other Wednesday, every other Saturday off. I've learned a lot. And Lord only knows it's been GREAT having an earlier shift and off every Saturday.
But now back to the "real" world...held to almost impossible standards: phone productivity, referral numbers, my shitty shift, and 30 days STRAIGHT of nothing but homeowners calls. I'm gonna pull my hair out before it's all over. I really hope the next 30 days goes quickly. Occasionally an auto call sneaks into the homeowners queue. So, I'll be happy...ESTATIC...when that happens.
I really shouldn't complain. I have a job. And like management likes to keep reminding us: when the phones are slammed, that's job security. Blah, blah, blah.
Honestly, this is the best job I've ever held...besides being in the Army. The longest job I had was working for Medco Health Solutions, a prescription benefit manager and home delivery pharmacy. I was there 6 years. I was a CSR, a pharmacy tech, and then in management. When that job came to an end (I left because I was forced out...I couldn't work their RIDICULOUS overtime...from sun up to sun down in the "pharmacy" (just the front end where the orders came in) 7 days a week. Ummm, no thanks.) I was making 17.10 an hr. I've been at USAA for less than 2 years and I make 2 cents less than an hour than when I left Medco. There are a lot more opportunities for advancement at USAA too. They ask A LOT of us, but it's an okay job and the benefits really are not anything to turn your nose up at.
There are a lot of blogs out there with disgruntled former and current employees. A lot of the old timers are bitter. I really hope I don't become like that. I really really really hope I don't.
But now back to the "real" world...held to almost impossible standards: phone productivity, referral numbers, my shitty shift, and 30 days STRAIGHT of nothing but homeowners calls. I'm gonna pull my hair out before it's all over. I really hope the next 30 days goes quickly. Occasionally an auto call sneaks into the homeowners queue. So, I'll be happy...ESTATIC...when that happens.
I really shouldn't complain. I have a job. And like management likes to keep reminding us: when the phones are slammed, that's job security. Blah, blah, blah.
Honestly, this is the best job I've ever held...besides being in the Army. The longest job I had was working for Medco Health Solutions, a prescription benefit manager and home delivery pharmacy. I was there 6 years. I was a CSR, a pharmacy tech, and then in management. When that job came to an end (I left because I was forced out...I couldn't work their RIDICULOUS overtime...from sun up to sun down in the "pharmacy" (just the front end where the orders came in) 7 days a week. Ummm, no thanks.) I was making 17.10 an hr. I've been at USAA for less than 2 years and I make 2 cents less than an hour than when I left Medco. There are a lot more opportunities for advancement at USAA too. They ask A LOT of us, but it's an okay job and the benefits really are not anything to turn your nose up at.
There are a lot of blogs out there with disgruntled former and current employees. A lot of the old timers are bitter. I really hope I don't become like that. I really really really hope I don't.
What the hell is up with the weather?!
IT'S FREEZING and has been for several days. I have NEVER used the heater this much, EVER. This is fucking dumb. The high for Saturday is only suppose to be 45. THE HIGH. 45.
I know, I know...when it becomes summer and a million degrees in the shade, I will wish it was still winter. I'm very hard to please, just ask my husband...
I know, I know...when it becomes summer and a million degrees in the shade, I will wish it was still winter. I'm very hard to please, just ask my husband...
Sunday, January 3, 2010
Food Network is no longer sacred grounds...
Okay...I'm really trying hard NOT to get mad. Please please please tell me why Food Network is going political?! I say this because tonight at 8 is the Super Chef battle on Iron Chef America. And the "special" guest judge is Michelle Obama. Food Network was the last place on earth not involved with any governmental assholes. Was Laura Bush every invited to Food Network? I think not.
Another Day in Paradise
I wish someone had told me years ago before I had children that boys are difficult to raise.
Our oldest lies about what the dog "does" when he takes her out, he never remembers to do his chores, he lies about having done chores, when he does chores they are done half assed and then I have to finish it, he is MALICIOUS to his sister, etc etc etc. I could write a book on this kid.
Our middle child, who just turned 5 today, is the best kid ever. She doesn't do half the shit our oldest did at 5. I'm gonna pull my hair out with the oldest...
Then we have our up and coming youngest child. The kid is sick and teething right now and not wanting to sleep unless you hold him to the point of him passing out. I wonder if it's just because he's sick and teething or if his Grandma is spoiling him rotten when she's here during the week? I think it might be both, actually.
Our oldest lies about what the dog "does" when he takes her out, he never remembers to do his chores, he lies about having done chores, when he does chores they are done half assed and then I have to finish it, he is MALICIOUS to his sister, etc etc etc. I could write a book on this kid.
Our middle child, who just turned 5 today, is the best kid ever. She doesn't do half the shit our oldest did at 5. I'm gonna pull my hair out with the oldest...
Then we have our up and coming youngest child. The kid is sick and teething right now and not wanting to sleep unless you hold him to the point of him passing out. I wonder if it's just because he's sick and teething or if his Grandma is spoiling him rotten when she's here during the week? I think it might be both, actually.
Saturday, January 2, 2010
My Facebook friends are better friends than people I've known for years
Isn't it a sad state of affairs when people I play with on Farmville, Cafe World, Fishville, Sorority Life, and Parking Wars are better friends (and sometimes better than my own damn family) then people I have known for years?!
Sure, these people could be anybody. By that I mean, they could be the nastiest people in real life, have serious issues, etc etc etc. But these people seem to care about me if I post something that is "out of character"
It's not like I verbally throw up my life up to these strangers, but they just care.
Don't get me wrong, I got some AWESOME friends and family in real life. But not enough to count on both hands.
Most of the people I know in real life are selfish, selfish, selfish. They never ask how you are, though you ask about them. They want to be your Facebook friend, but ignore you in public.
I stand by what I have said for years: I HATE PEOPLE. I really do. It's kinda of funny though, because all I've ever really known in terms of employment is CUSTOMER SERVICE. But, it's all over the phone so if someone is acting stupid, I can put them on mute and say a few choice words and roll my eyes.
Well, I'm gonna go hang with my farmer friends and virtually milk cows...
Sure, these people could be anybody. By that I mean, they could be the nastiest people in real life, have serious issues, etc etc etc. But these people seem to care about me if I post something that is "out of character"
It's not like I verbally throw up my life up to these strangers, but they just care.
Don't get me wrong, I got some AWESOME friends and family in real life. But not enough to count on both hands.
Most of the people I know in real life are selfish, selfish, selfish. They never ask how you are, though you ask about them. They want to be your Facebook friend, but ignore you in public.
I stand by what I have said for years: I HATE PEOPLE. I really do. It's kinda of funny though, because all I've ever really known in terms of employment is CUSTOMER SERVICE. But, it's all over the phone so if someone is acting stupid, I can put them on mute and say a few choice words and roll my eyes.
Well, I'm gonna go hang with my farmer friends and virtually milk cows...
Friday, January 1, 2010
New Year
I really hope that if 2009 sucked balls for you, that you have a better 2010. But for Paul and me, this will not be the case...
Paul and I bought our first house May 2006. We were first time home buyers and our realtor really took us for a ride. When we went and saw the house, we didn't even pull back the shower curtain, didn't turn on the faucets, didn't flush the toilet, DIDN'T NOTICE THERE WAS NO DISHWASHER, etc etc etc. We didn't spend the $300 to get a home inspection. This is a decision that I will regret for the rest of my life. Had we had that done, we wouldn't have bought the house.
The day we moved in really blew and that should have told us it was going to be a long time of crap in that house. The house had been rented out to someone when we bought it. The day we went to move in, the current renter's stuff was STILL in the house. Then, that girl's father held us hostage saying that his daughter had to stay with us because she was pregnant and had no where to live...that she didn't know she had to be out the day before. We called the cops and the BLACK deputy sheriff that responded said regardless of our name being on the house now, that BLACK chick still had the right to be there. WHAT?! Is that even fucking legal? So, I made a deal with the girl's dad: we would load her shit into our moving van, take the shit over to her mom's house and help unload it. Then, after this nightmare, one of the neighbors came up to Paul and told him that the homeowner's husband came over that morning and asked him if he wanted to move in THAT DAY for $600 a month, but the guy thought this was weird and so he declined the offer. This was only the begining of hell.
The renter and home owners must have never cooked or took a shower or washed clothes. The electrical outlets were all miswired and kept tripping every time we'd turn on an appliance. The toilet backed up every time we'd flush it. We bought a small dishwasher that connects to the faucet. Paul fixed the wiring and several weeks after we moved in, Paul unplungged a TOOTHBRUSH from the depths of the toilet. The toilet still kept backing up. Come to find out, there was a crack in the sewer line on our property and the CITY had a crack on their side. One of Paul's sisters gave us the $2500 to get our pipe repaired. Then...the termites came...
After several weeks of hot showers, the ceiling opened up in the bathroom and it started to rain termites. Paul's mom gave us the $1200 to get the house tented for termites on our first 4th of July in the house. We spent 4th of July weekend in a hotel.
Then the air conditioner. We constantly had to call out someone because the A/C was not keeping the house cool enough and freezing up. Winton's A/C is an F rated company, per the BBB. We didn't find this out till just this summer. They were always putting freon in the a/c, wanting us to sign up for the maintance plan, and then told us the wiring for the a/c was old and had to be ripped out and replaced, costing $2500. We didn't do it and got a second opinion. It was actually the intake fan that was having issues.
December 2008, Paul told me we should just walk away from the house. Paul gave me lots of reasons why we should, like the neighborhood was less than desirable and he was concerned that the wiring in the house was shitty and might cause the house to burn to the ground if it shorted out. I hated the thought of going into foreclosure. Then, Jan 2009, we found out I was pregnant. That's when I told Paul that I thought we should go ahead and walk away. I couldn't see raising another kid in that house.
We moved into an apartment 5 days after our youngest was born; 5 days after I had a c-section. December 27, 2009 while at home and eating pizza, we got a knock on the door and got served by the clerk of the county court. It is now the begining of the end. After the foreclosure, we will be filing for bankruptcy. We have a long road in 2010.
But, we will make it, we always do. Paul and I love each other and have weathered worse shiz than this. We will make it. And no one can take away our love or our family.
Paul and I bought our first house May 2006. We were first time home buyers and our realtor really took us for a ride. When we went and saw the house, we didn't even pull back the shower curtain, didn't turn on the faucets, didn't flush the toilet, DIDN'T NOTICE THERE WAS NO DISHWASHER, etc etc etc. We didn't spend the $300 to get a home inspection. This is a decision that I will regret for the rest of my life. Had we had that done, we wouldn't have bought the house.
The day we moved in really blew and that should have told us it was going to be a long time of crap in that house. The house had been rented out to someone when we bought it. The day we went to move in, the current renter's stuff was STILL in the house. Then, that girl's father held us hostage saying that his daughter had to stay with us because she was pregnant and had no where to live...that she didn't know she had to be out the day before. We called the cops and the BLACK deputy sheriff that responded said regardless of our name being on the house now, that BLACK chick still had the right to be there. WHAT?! Is that even fucking legal? So, I made a deal with the girl's dad: we would load her shit into our moving van, take the shit over to her mom's house and help unload it. Then, after this nightmare, one of the neighbors came up to Paul and told him that the homeowner's husband came over that morning and asked him if he wanted to move in THAT DAY for $600 a month, but the guy thought this was weird and so he declined the offer. This was only the begining of hell.
The renter and home owners must have never cooked or took a shower or washed clothes. The electrical outlets were all miswired and kept tripping every time we'd turn on an appliance. The toilet backed up every time we'd flush it. We bought a small dishwasher that connects to the faucet. Paul fixed the wiring and several weeks after we moved in, Paul unplungged a TOOTHBRUSH from the depths of the toilet. The toilet still kept backing up. Come to find out, there was a crack in the sewer line on our property and the CITY had a crack on their side. One of Paul's sisters gave us the $2500 to get our pipe repaired. Then...the termites came...
After several weeks of hot showers, the ceiling opened up in the bathroom and it started to rain termites. Paul's mom gave us the $1200 to get the house tented for termites on our first 4th of July in the house. We spent 4th of July weekend in a hotel.
Then the air conditioner. We constantly had to call out someone because the A/C was not keeping the house cool enough and freezing up. Winton's A/C is an F rated company, per the BBB. We didn't find this out till just this summer. They were always putting freon in the a/c, wanting us to sign up for the maintance plan, and then told us the wiring for the a/c was old and had to be ripped out and replaced, costing $2500. We didn't do it and got a second opinion. It was actually the intake fan that was having issues.
December 2008, Paul told me we should just walk away from the house. Paul gave me lots of reasons why we should, like the neighborhood was less than desirable and he was concerned that the wiring in the house was shitty and might cause the house to burn to the ground if it shorted out. I hated the thought of going into foreclosure. Then, Jan 2009, we found out I was pregnant. That's when I told Paul that I thought we should go ahead and walk away. I couldn't see raising another kid in that house.
We moved into an apartment 5 days after our youngest was born; 5 days after I had a c-section. December 27, 2009 while at home and eating pizza, we got a knock on the door and got served by the clerk of the county court. It is now the begining of the end. After the foreclosure, we will be filing for bankruptcy. We have a long road in 2010.
But, we will make it, we always do. Paul and I love each other and have weathered worse shiz than this. We will make it. And no one can take away our love or our family.
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