Back to the "real" world at USAA

Friday is the end of my homeowners training class. My schedule will go back to 930-6 with every other Wednesday, every other Saturday off. I've learned a lot. And Lord only knows it's been GREAT having an earlier shift and off every Saturday.

But now back to the "real" world...held to almost impossible standards: phone productivity, referral numbers, my shitty shift, and 30 days STRAIGHT of nothing but homeowners calls. I'm gonna pull my hair out before it's all over. I really hope the next 30 days goes quickly. Occasionally an auto call sneaks into the homeowners queue. So, I'll be happy...ESTATIC...when that happens.

I really shouldn't complain. I have a job. And like management likes to keep reminding us: when the phones are slammed, that's job security. Blah, blah, blah.

Honestly, this is the best job I've ever held...besides being in the Army. The longest job I had was working for Medco Health Solutions, a prescription benefit manager and home delivery pharmacy. I was there 6 years. I was a CSR, a pharmacy tech, and then in management. When that job came to an end (I left because I was forced out...I couldn't work their RIDICULOUS overtime...from sun up to sun down in the "pharmacy" (just the front end where the orders came in) 7 days a week. Ummm, no thanks.) I was making 17.10 an hr. I've been at USAA for less than 2 years and I make 2 cents less than an hour than when I left Medco. There are a lot more opportunities for advancement at USAA too. They ask A LOT of us, but it's an okay job and the benefits really are not anything to turn your nose up at.

There are a lot of blogs out there with disgruntled former and current employees. A lot of the old timers are bitter. I really hope I don't become like that. I really really really hope I don't.