Everybody thinks it's a free for all

USAA recently opened up their eligibility. Originally, USAA was only for officers when it was formed in 1922. Then over last many decades, eligibility was opened up to enlisted people. As of October 2009, as long as you served honorably regardless of when you served or if you retired or separated, you can now be eligible for USAA membership. Any one can get bank products, but the hot items are auto and home insurance, which requires eligibility.

I sat and listened to some calls in the Claims dept yesterday. One guy's homeowner policy was canceled mid term because USAA discovered, and gave this guy PLENTY of time to prove to us otherwise, that he was not eligible. He lied and said he had been in the military. Sad sad sad. Guess who told us that he wasn't in the military? His ex-wife. Why the hell lie about being in the military? Do these same people lie on Veterans Day to Golden Corral to get a free meal? No, because they have to show military ID, which leads me to why don't we make these people prove it?

I took 2 calls today where people wanted to establish eligibility. But of course they start off the phone call saying "I wonder if I can get auto insurance (or homeowners insurance)." I went through the eligibility questions, but something tells me that neither of these guys were really...they lied just to get eligible.

Now, if you are familiar with military discharge, you know that when you leave the military that you get a DD214. So, you're probably saying: What? You all don't ask for DD214s? The answer is No. We have been told that if we suspect that they really aren't eligible, we can ask them for a DD214 to be faxed in. But you do that and these people get ANGRY: "How dare you question me about my military experience?!" 1 thing that I have learned about people is that ALL people eventually hang themselves. If these 2 guys really aren't eligible, we will eventually find out.